This Privacy Policy explains what personal information phataya collects from players in the Philippines, how it is used, and the steps we take to keep it secure. By using the platform, you agree to the practices described here.
Last updated: 2025. This policy applies to all players accessing phataya from the Philippines.
When you register and use the phataya platform, we collect personal information that is necessary to provide you with a safe and functional entertainment experience. This includes your full name, date of birth, email address, mobile number, and a government-issued identification document to verify your identity in accordance with Philippine regulations. We also collect financial information such as your preferred payment method and transaction history in order to process deposits and withdrawals in Philippine pesos (PHP). Technical data — including your device type, browser, IP address, and session activity — is gathered automatically to help us maintain platform security and improve performance. We may also collect information you provide voluntarily when you contact our support team or respond to optional surveys. All data collection is carried out in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of the Philippines. You will always be informed of the specific purpose for which your data is being collected at the point of collection.
The personal data we collect is used exclusively to operate, maintain, and improve the phataya platform for players in the Philippines. Your identity and age verification details are used to confirm eligibility and comply with our licensing obligations, ensuring the platform remains a responsible entertainment environment. Transaction data is processed to facilitate secure deposits and withdrawals, detect fraudulent activity, and maintain accurate account records. Technical and behavioural data helps us optimise the mobile experience, resolve technical issues, and personalise content where appropriate. We may use your contact details to send you important account notifications, security alerts, or updates about changes to our terms and policies — these communications are not optional as they relate to the operation of your account. Where you have given explicit consent, we may also send you promotional communications about new features or offers available on the platform. You may withdraw your consent to marketing communications at any time by updating your account preferences.
phataya does not sell, rent, or trade your personal information to any third party for commercial purposes. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and technical infrastructure providers — all of whom are contractually bound to handle your data securely and only for the purposes we specify. In certain circumstances, we may be required to disclose your personal information to regulatory authorities, law enforcement agencies, or courts in the Philippines if we are legally obligated to do so. We may also share data within our corporate group for internal administrative purposes, subject to the same data protection standards applied across the platform. Any third-party service provider we engage is carefully vetted and required to comply with applicable Philippine data protection laws. We will never disclose your personal information to unrelated third parties without your explicit consent, except where required by law. If a disclosure is made under legal compulsion, we will notify you to the extent permitted by applicable law.
We implement industry-standard technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the phataya platform is encrypted using secure protocols, and sensitive financial information is handled in accordance with applicable payment security standards. Access to personal data within our organisation is strictly limited to personnel who require it to perform their job functions, and all such staff are bound by confidentiality obligations. We retain your personal data for as long as your account remains active and for a reasonable period thereafter as required by Philippine law, regulatory obligations, or legitimate business purposes such as dispute resolution. When your data is no longer required, it is securely deleted or anonymised in accordance with our internal data retention schedule. In the event of a data security incident that affects your personal information, we will notify you and the relevant Philippine authorities as required under the Data Privacy Act. You are also encouraged to protect your own account by using a strong, unique password and logging out after each session.
As a player based in the Philippines, you have specific rights under the Data Privacy Act of 2012 with respect to your personal information held by phataya. You have the right to be informed about how your data is collected and used, and to access a copy of the personal information we hold about you at any time. You may request the correction of any inaccurate or incomplete data, and in certain circumstances you may request the deletion or blocking of your personal data where it is no longer necessary for the purposes for which it was collected. You also have the right to object to the processing of your personal data for direct marketing purposes, and to withdraw any consent you have previously given without affecting the lawfulness of processing carried out before the withdrawal. If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact our support team using the details provided on the platform, and we will respond within the timeframe required by applicable law.
phataya reserves the right to update or revise this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes to this policy, we will notify you through a prominent notice on the platform or via the contact details associated with your account. The date at the top of this page indicates when the policy was last updated, and we encourage you to review it periodically to stay informed about how your data is being protected. Your continued use of the phataya platform following the posting of any changes constitutes your acceptance of the revised Privacy Policy. If you do not agree with any changes, you should discontinue use of the platform and may request the deletion of your account and associated data. For any questions or concerns about this Privacy Policy or our data handling practices, please refer to our FAQ page or reach out to our support team directly. We are committed to maintaining transparency and ensuring that your privacy is respected at every stage of your experience on the platform.
Your privacy matters to us. Now that you understand how phataya handles your personal data, you can enjoy sports betting and live casino entertainment on our Philippines mobile platform with complete peace of mind.